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Service Terms & Conditions

Henderson Mowers & Chainsaws has been the leading small engine service and repair centre for the Ballarat regional area for over 50 years. Our small engine technicians have extensive experience and pride themselves on their work with a strong focus on communication with our clients at all times so that you are always in the know.

Our strong reputation does mean that our workshop at times can be fairly busy which is why we run a booking system to ensure that we maintain our high level of expertise. If for some reason you need your equipment done before the date available, please contact us to see if this can be done as we are extremely reasonable and understand some contractors/farmers and professional workers need their equipment more urgently although a surcharge may apply.

 

Labour Rate

Our labour rate is $110 per/hr.

 

Small repairs

Some units only require small amounts of work which we put through the workshop at a faster rate. Meaning that even if the workshop is booked out for 2 weeks these smaller jobs can be completed in one or two days. These jobs include but are not limited to:

 

Quotation of work

We understand that not knowing how much a job will cost before the work being completed doesn’t allow you to make an informative decision about the repair. For this reason, we run a quotation service where the customer can elect to have the repair/service quoted prior to the job being done so they are aware of how much it will cost them. A mechanic will quote the job and contact you to inform you of how much the job will cost and what needs to be done. You can then communicate with the mechanic to decide what to do with your machine. If you decide to go ahead with the job you will pay the stipulated quote or if you decide against it you will pay the quotation fee below.* If you decide to replace your unit with a new one the quote fee will be waived if you purchase that machine from us.

*Henderson Mowers reserves the right to charge a higher quotation fee for larger items where the job requires extensive time to quote. You will be notified of this before the work it starts. We also reserve the right to ask for the quotation fee to be paid before the quote is given if we feel it is necessary, if you decide to go ahead with the repair then this money will be placed as a deposit towards the work done. We also reserve the right to requote the machine if upon repairing it we discover something that was not noticed in the additional quote although if this occurs the customer will be contacted immediately.

 

Drop Off / Pick Up and Delivery

Pick Up  / Drop Off Service

We are equipped with work trucks and utes fitted with jump packs and winches for those customers who require us to pick up their equipment at an additional cost. If you require this additional feature, please select it from the drop-down box under “Drop Off / Pick Up”.

One of our staff will contact you with a cost about pick-up and delivery and this depends on a number of factors.

Courtesy Trailer & Ramps

Alternatively, we also have a courtesy trailer and ramps available for customers to borrow free of charge in order to transport your units to our store. To do this, you simply select book trailer and ramps from the drop-down box under “Drop Off / Pick Up” and we will contact you to arrange a time for you to borrow them.

 

Storing Unit

We understand that sometimes you can only get your unit into us a few days or even a week prior to your booking. That is perfectly fine and in most instances, we can manage to store all equipment inside at the days end although we do greatly appreciate your ability to drop the equipment off as close to the booking date as possible and pick it up shortly after it is completed.

 

Collecting the unit

We completely understand that some people may be away once their unit is complete or unable to collect it due to some unforeseen circumstances. All we ask is that our staff are notified if you cannot collect your unit for a period within 2 weeks of the completion date. When you unit is complete the mechanic will sign the job off and you will receive a text message to the mobile number provided stating that the equipment you left has been completed.

If your unit is not collected after 6 months of the completion date, then Henderson Mowers & Chainsaws reserves the right to sell your equipment to recoup the cost of the repair or service.

 

Booking Date

The date your machine is booked for is the date your machine will be first looked at. Meaning that if your machine is booked for a date and you leave it here prior to that date work on your machine will still not commence until that booking date. If we have to order parts for your machine it is common for us to have your equipment for 1-2 weeks post the booking date until the ordered parts arrive, although once again you will be notified in these circumstances. Sometimes the workshop can run 1-2 days behind in which you will be notified, especially in busy periods such as spring. During these times staff will try their best to catch up although we do appreciate your

 

Costs

Waste Charge

As we have become aware of the damage oil and fuel can have on our environment, Henderson Mowers & Chainsaws appropriately put in place a range of practices that allow us to dispose of oil and fuel in an environmentally friendly way. This comes at a monetary cost which is charged to the job:

Workshop Supplies

Some units require a range of lubricants, sprays, grinding wheels and tools to complete the job required. These costs are covered under the workshop supplies charge for each unit. This charge is equal to $8.80.

Washing your unit

All units are quickly washed after being serviced/ repaired as part of our job. Although it is your duty to bring your equipment into the store in a reasonable condition for our small engine technicians to work on. Equipment that must be cleaned prior to work being commenced will attract a wash fee:

 

Thank-You:

Henderson Mowers & Chainsaws greatly appreciates your support by choosing us as your desired service provider. As a locally owned and operated family business we endeavour to not only provide a great service but also build a relationship with our customers as a company you can rely on for all your power equipment needs.